Reservation Agent

  • Full time
  • United Arab Emirates, Grand Millennium Al Wahda, Hazza Bin Zayed Street Al Wahda Complex, Abu Dhabi, Abu Dhabi, United Arab Emirates View on Map
  • posted 2 weeks ago
  • Posted : 27/03/2024 -Accepting applications
  • Salary: AED1599 - AED1600 / Monthly
  • View(s) 30

Job Detail

  • Job ID 2084
  • benefits Accommodation Transportation VisaMedical Insurance Other
  • Qualifications Associate
  • Career Level Officer
  • Experience 2 Years
  • Gender Any
  • Role Customer Care Representative
  • Language EnglishArabic
  • Job Reference Number GMAW02

Job Description

  • Maintains effective guest relations to ensure prompt conversion of inquiries & repeat business, and works closely with the other departments of the hotel specially the Front Office and the Sales Department.
  • Responsible for providing a high level of guest satisfaction through an efficient and courteous reservation management.
  • Process and confirm guest room reservations and ensure all pertinent information are updated in the system.
  • Ensure that all correspondences are actioned in a timely and professional manner.
  • Keep track of all LPO’s, ensure that correct rates, payment method, credit facilities, market segment, visa, flight details and other relevant information are updated in the Opera PMS.
  • Check all bookings done thru B2B (Wholesalers) and B2C (OTA) channels, ensuring booking details downloaded in the system matches the extranet details and rates are matching our rate for the day or the contracted rates. In case of discrepancy, to report immediately to his/her superior for action.
  • Monitoring of daily no shows and cancellations, charging of payment where applicable – according to the company policy and reporting of such in OTA extranets to avoid discrepancies in commission.

Constantly apply standard operating procedures in your department.

Required skills